jeeway Privacy Policy – Your Data, Protected

Overview

Your Privacy Matters to jeeway

This Privacy Policy ("Policy") describes how jeeway ("jeeway", "we", "us", "our") collects, processes, stores, shares, and protects personal data relating to individuals ("you", "your", "the Player") who access or use the jeeway website at https://jeeway.vip and all associated services, including real-money casino gaming, sports betting, mobile-wallet payment processing, and customer support communications (collectively, the "Services").

jeeway is committed to protecting the privacy of every player who chooses to engage with our platform. We understand that trust is fundamental to the relationship between a gaming platform and its users, particularly when financial transactions are involved. This Policy has been written to be clear and direct, so that you understand precisely how your data is handled before you register an account or make a deposit.

By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using the platform. This Policy should be read alongside the jeeway Terms and Conditions, which govern the broader relationship between you and the platform.

Clause 1

Personal Data We Collect

When you create a jeeway account, we collect the personal information you provide during the registration process. This includes your full name, date of birth, email address, mobile phone number, and your chosen username. This information is required to establish your account identity, verify your age eligibility (21+), and enable us to communicate with you about your account.

In order to comply with our anti-money laundering and fraud prevention obligations, jeeway may request copies of government-issued identity documents. These may include your National Identity Card (NID), passport, or driving licence. We may also request supporting documents such as a recent utility bill or bank statement to confirm your registered address. KYC documents are processed securely and are not retained beyond the period required to complete verification.

When you make a deposit or request a withdrawal, we collect transaction-related data necessary to process the payment. For mobile wallet transactions via bKash, Nagad, Rocket, or Upay, this includes the mobile number associated with your wallet and transaction reference numbers. We do not store full card numbers or mobile wallet PINs. Payment data is handled exclusively over SSL-encrypted connections.

jeeway automatically collects certain technical information when you access the platform. This includes your IP address, device type and model, operating system version, browser type, session timestamps, pages visited, games played, bet amounts, and general behavioural patterns on the platform. This data is used for platform security, fraud detection, service improvement, and responsible gaming monitoring purposes.

When you contact jeeway's support team by email or through the platform's support interface, we retain a record of the communication including your name, contact details, and the content of the exchange. These records allow us to track and resolve your enquiry effectively and to maintain service quality standards.

From time to time you may choose to provide additional information voluntarily — for example, when completing a survey, participating in a promotion, or submitting feedback about the platform. This data is used only for the specific purpose for which it was submitted and is not combined with other profile data without your knowledge.

Clause 2

How jeeway Uses Your Data

jeeway uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your jeeway account, including login authentication, account security, and profile updates.
• Age and Identity Verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in accordance with our anti-fraud and KYC obligations.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and to maintain accurate records of all financial transactions on your account.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, and crash games available on the jeeway platform.
• Customer Support: To respond to your enquiries, investigate complaints, and resolve disputes related to your account or transactions.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, money laundering, and other forms of platform misuse.
• Responsible Gaming: To monitor gaming behaviour and identify patterns that may indicate problem gambling. This allows jeeway to proactively offer responsible gaming tools where appropriate.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable laws, respond to lawful requests from competent authorities, and maintain records as required.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve platform performance, game selection, payment flows, and overall user experience.
• Marketing Communications: To send you promotional emails and in-platform messages about bonuses, seasonal offers (such as Eid promotions or BPL betting specials), and new games — but only where you have given explicit consent to receive such communications. You may withdraw consent at any time by contacting [email protected].

Clause 3

When and With Whom We Share Data

jeeway does not sell, rent, trade, or otherwise transfer your personal data to third-party marketers or data brokers under any circumstances. Your information is not a commercial asset that jeeway monetises through sharing arrangements.

To operate the platform and deliver the Services, jeeway works with a limited set of trusted third-party service providers. These include game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processing infrastructure partners, KYC and identity verification services, cloud hosting providers, and customer support platform vendors. Each such partner is permitted to use your data only to the extent necessary to perform their contracted service for jeeway and is bound by confidentiality and data security obligations.

jeeway may disclose personal data to governmental, regulatory, or law enforcement authorities where required to do so by applicable law, court order, or where disclosure is necessary to prevent fraud, illegal activity, or threats to the safety of players or third parties. In such cases, we will disclose only the minimum information required to satisfy the legal obligation.

In the event that jeeway undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify registered players via email prior to any such transfer and will ensure that the receiving entity is bound by privacy protections no less stringent than those set out in this Policy.

jeeway may share anonymised, aggregated data (data that cannot identify any individual player) with analytics partners, industry researchers, or for general platform reporting purposes. This type of data sharing carries no privacy risk to individual players.

Clause 4

How We Protect Your Information

jeeway implements a layered approach to data security, combining technical controls, procedural safeguards, and staff training to minimise the risk of unauthorised access, data loss, or misuse.

Clause 5

Your Rights Over Your Personal Data

As a jeeway player, you hold a number of rights in relation to your personal data. jeeway is committed to facilitating the exercise of these rights promptly and without undue restriction.

You have the right to request a copy of the personal data that jeeway holds about you. Requests should be submitted in writing to [email protected]. We will respond with the relevant data within 30 days of receiving a verified request. In some cases, we may need to verify your identity before providing access to account data.

If any personal data we hold about you is inaccurate, outdated, or incomplete, you have the right to request that it be corrected. You may update basic account information (such as your email address or phone number) directly through your account settings panel. For corrections to identity documents or registration data, please contact support.

You may request the deletion of your personal data. jeeway will honour erasure requests where there is no legal obligation to retain the data. However, please be aware that transaction records, KYC documents, and certain account history data may be required to be retained for defined periods in order to meet anti-money laundering and financial record-keeping obligations. In such cases, jeeway will inform you of the specific retention period that applies.

Where data processing is based on your consent (for example, marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal. To opt out of marketing emails, contact [email protected] or follow the unsubscribe link in any promotional email sent by jeeway.

In certain circumstances (for example, while a dispute about data accuracy is being resolved), you may request that jeeway restricts the processing of your personal data. During a restriction period, we will continue to store your data but will not actively process it beyond what is required for the restriction itself.

To exercise any of the rights described above, please send a written request to [email protected] with the subject line "Privacy Rights Request". Include your registered account username and a brief description of the right you wish to exercise. jeeway will acknowledge receipt within 2 business days and will respond fully within 30 calendar days.

Clause 6

Cookies and Data Retention

jeeway uses cookies and similar lightweight tracking technologies on the platform to support core functionality. These include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Cookies are used for the following purposes on jeeway:

• Maintaining your logged-in session state securely during a visit
• Remembering your platform preferences, such as language settings
• Fraud prevention and security monitoring at the session level
• Analytics to understand aggregate patterns of platform usage

jeeway does not use third-party advertising cookies or behavioural profiling cookies that track you across websites you visit outside the jeeway platform. You may configure your browser settings to refuse or delete cookies, though doing so may impair certain platform features including login session persistence.

jeeway retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The general retention schedules applied by jeeway are as follows:

• Active account data: retained for the duration of your account plus 5 years following account closure
• Transaction and payment records: retained for 7 years from the date of the transaction, in line with standard financial record-keeping requirements
• KYC identity documents: retained for 5 years from the date of verification or from account closure, whichever is later
• Customer support communications: retained for 3 years from the date of the last interaction
• Technical and usage logs: retained for 12 months on a rolling basis before automated deletion

Once a retention period has expired, personal data is securely deleted or permanently anonymised so that it can no longer be linked to any individual.

Clause 7

Policy Updates and Contact Information

jeeway reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the revised Policy will be published on this page with an updated effective date, and registered players will be notified by email. We encourage you to review this page periodically to stay informed about how we handle your personal data. Your continued use of the Services following any update constitutes acceptance of the revised Policy.

The jeeway platform does not contain links to external third-party websites. All content and functionality on the platform is hosted or delivered directly by jeeway or its contracted service providers. This Policy applies solely to data collected and processed by jeeway in connection with the Services described herein.

The jeeway platform is strictly intended for adults aged 21 and above. jeeway does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person below the minimum age, that account will be suspended immediately and any associated data will be deleted in accordance with our data retention procedures. If you believe that a minor has registered on the platform, please notify us immediately at [email protected].

For all privacy-related enquiries, data subject rights requests, and concerns about how your personal information is being handled, please contact the jeeway privacy team directly:

Email: [email protected]
Subject line: "Privacy Enquiry"
Response time: Within 2 business days for acknowledgement; full response within 30 calendar days.